REFUNDS & RETURNS

We will dispatch orders within 12 hours after the issuance of the automatic confirmation email. You may cancel the order with a full refund if you do so before we process the order. If you’d like to make any changes/cancellation to your order, please contact us straight away via our e-mail info@organiquehk.com.hk or call/what’s app us on +852 9878 0464.

Any changes/cancellations made after we send out the confirmed shipped email will not be accepted.

In the unlikely event that we delivered the wrong products or the the products are faulty/expired, please inform straight away by sending an email to info@organiquehk.com.hk , whatsApp/call us on +852 98780464 or send us a message on facebook messenger. We will arrange for the products to be exchanged as soon as we are notified. 

 

You can also exchange products by sending them to our Returns Address below. 

Flat 6, 1/F, 

Veristrong Industrial Centre, 

34-36 Au Pui Wan Street, 

Fo Tan, New Territories, Hong Kong 

 

If you have returned the products to us because they are faulty/expired, we will be responsible for any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

For the avoidance of doubt, we reserve our right to reject returned items without the original invoice.

If your order has not arrived within a reasonable period of time, please contact us at as soon as possible and we will try to resolve the issue for you.